Refund policy

Return & Refund Policy

At Norev, we want you to have a smooth and reliable shopping experience. If you receive a product that is damaged, defective, or different from what you ordered, we are here to help.

Returns

You may request a return within 7 days of receiving your order, subject to the conditions below.

To be eligible for a return:

- The product must be unused and in its original condition.

- Original packaging, tags, and accessories must be intact.

- You must provide your order number or proof of purchase.

- The product must not show signs of use, damage, washing, or alteration.

Please contact us at norevonline@gmail.com before sending any product back.

Products returned without prior approval may not be accepted.

Damaged, Defective, or Wrong Product

Please check your order immediately after delivery.

If you receive:

- A damaged product

- A defective product

- The wrong product

- A missing item

please contact us within 48 hours of delivery at norevonline@gmail.com.

For faster assistance, please provide your order number and clear photos/videos of the product and packaging. Our team will review the issue and provide an appropriate solution.

Non-Returnable Products

Some products may not be eligible for return due to hygiene, safety, or product-specific reasons.

These may include:

- Personal care and hygiene products

- Beauty products

- Customized or personalized products

- Products damaged after delivery due to customer handling

- Products that have been used, washed, altered, or modified

- Clearance or final-sale products, where applicable

If you are unsure whether your product is eligible for return, please contact us before placing a return request.

Return Process

To request a return:

1. Email us at norevonline@gmail.com.

2. Provide your order number and reason for the return.

3. Provide photos/videos if requested.

4. Wait for our return approval and instructions.

5. Send the product according to the instructions provided by our team.

Return Address:

[INSERT RETURN ADDRESS]

Please do not send products to the return address without receiving return instructions from us first.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If you have not received your refund after the expected processing period, please contact us at norevonline@gmail.com.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow our return procedure after receiving the product.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact us at norevonline@gmail.com.

Where applicable, we may arrange a replacement after reviewing the issue and confirming that the product is eligible.

For any questions regarding returns, refunds, replacements, or cancellations, please contact us:

Norev

Email: norevonline@gmail.com