Shipping policy
Shipping Policy
Last updated: September 20, 2026
At Norev, we are committed to providing a smooth and reliable shopping experience. All orders placed through our website are processed and shipped within India through our fulfillment and delivery partners.
1. Shipping Within India
We currently provide shipping across India, subject to serviceability of the delivery location.
Orders are fulfilled through our India-based supplier and fulfillment partners and are shipped using available courier and logistics services.
2. Order Processing
Once your order is successfully placed and payment is confirmed, we will begin processing your order.
Orders are generally processed within 1–3 business days.
During sales, promotions, holidays, or periods of high order volume, processing may take a little longer.
Once your order has been dispatched, tracking information may be provided to you when available.
3. Delivery Time
After dispatch, orders are generally delivered within approximately 5–10 business days.
Delivery times may vary depending on:
- Your delivery location
- Product availability
- Courier service
- Weather and transportation conditions
- Public holidays
- Remote or difficult-to-reach locations
The delivery timeframe is an estimated timeframe and is not a guaranteed delivery date.
4. Shipping Charges
Any applicable shipping charges will be shown at checkout before you place your order.
Shipping charges may vary depending on the product, delivery location, order value, and shipping service.
If free shipping is available for a particular product or order, it will be clearly displayed on our website or at checkout.
5. Order Tracking
Once your order has been dispatched, tracking details may be provided through email, SMS, or other available communication methods.
Tracking information may take some time to become active after the order has been handed over to the courier.
You can use the tracking details provided to monitor your shipment.
6. Delivery Delays
We work with our fulfillment and courier partners to deliver orders as quickly as possible. However, delays may occasionally occur due to circumstances beyond our control.
These may include:
- Weather conditions
- Courier delays
- Transportation disruptions
- High order volumes
- Public holidays
- Incorrect or incomplete address information
- Remote delivery locations
- Other unforeseen circumstances
We appreciate your patience in such situations.
7. Incorrect Shipping Information
Please carefully check your name, phone number, and complete delivery address before placing your order.
If incorrect or incomplete information is provided, delivery may be delayed or the package may be returned to the fulfillment partner.
If you notice an error in your shipping information, please contact us immediately at:
norevonline@gmail.com
We cannot guarantee that changes can be made after an order has been processed or dispatched.
8. Failed Delivery or Returned Shipment
If a courier partner is unable to deliver your order because of an incorrect address, recipient unavailability, refusal to accept the package, or repeated delivery attempts, the shipment may be returned to the fulfillment partner.
If your order is returned, please contact us at norevonline@gmail.com so that we can review the situation and assist you with the available options.
Additional shipping charges may apply if re-shipping is required due to incorrect information or failed delivery caused by the customer.
9. Damaged Package or Product
Please inspect your package when it is delivered.
If the package or product appears damaged, defective, or tampered with, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photos of the package
- Clear photos/videos of the product
- A brief description of the issue
You can contact us at norevonline@gmail.com.
We will review the issue and work with our fulfillment or delivery partner to provide an appropriate resolution.
10. Wrong or Missing Product
If you receive a product different from what you ordered, or an item is missing from your order, please contact us within 48 hours of delivery.
Please provide your order number and relevant photos/videos so that we can investigate the issue and assist you.
11. Shipping Coverage
We currently ship products to serviceable locations across India.
Delivery availability may depend on the courier network and the specific location provided at checkout.
Certain remote, restricted, or non-serviceable locations may not be eligible for delivery.
12. Contact Us
For questions regarding your order, shipping, delivery, or tracking, please contact us:
Norev
Email: norevonline@gmail.com
Phone: +91 7872 968 695
We will do our best to assist you and provide updates regarding your order.